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How to Find a Great Courier Service

Posted on October 2nd, 2014 by AdmiralAl

When you are choosing a third party courier service, your company should determine the characteristics that are important to you and how you want to rank them. Some of the main factors you will want to look at include:

  • Carrier vs. broker service
  • Cost
  • Safety
  • The company’s level of courierservice and ability to be flexible
  • The history and experience of the company
  • The company’s reputation

Quality Characteristics

We’ve broken down these characteristics for you:

Carriers vs. Brokers

Determine whether the company is a carrier that delivers on its own or a broker that enlists the services of another company to deliver your freight. If you need local deliveries, a carrier is the better choice.

Cost

To find and compare the pricing of numerous couriers, you can usually fill out a form on the company’s website to receive a quote. Pay attention to the ones who get back to you quickly, because they are likely to be more responsive throughout your delivery experience. Be careful of going with the cheapest quote. Remember, you pay for what you get.

Safety

Don’t forget about safety when choosing a courier service. The company should have a great safety record. This means that your freight and customers will be safe, as well as the communities the company serves.

Service

Look at the benefits of one company over another in terms of service and flexibility. Does one offer more features and benefits for your money? Also, as you talk to each company, notice which ones are willing to customize their services to fit what you need.

Experience

Next, look at how long the company has been in business and at its level of experience. You can find this information through the company’s “About Us” website page and through sites like the Better Business Bureau. Couriers that have been around for a while are generally better able to handle your needs and deal with problems. An experienced company also knows the ropes so they can come up with ways to improve the level of service they can offer you.

Reputation

Of course, it’s important that you can put your trust into a company. To determine this characteristic, look at each company’s online reputation. Check the reviews that customers have left on the company’s website or social media pages, in addition to review sites like Yelp. If you like what you see but would like confirmation, you can ask the company for customer references.

Choose the Company to Deliver Your Freight

These are some great starting points to figure out which company to work with. Determine if the company fits any other characteristics your business is looking for as well before you choose.

Consider Best Transportation Services when you are looking for couriers for Chicago and the surrounding area. Search our website to see if our services match your company’s values and to get a free rapid quote.

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